As a creditor, it is important to be aware of the laws regarding debt collection in order to avoid any potential claims of harassment. The Fair Debt Collection Practices Act (FDCPA) protects consumers from debt collectors who engage in abusive or unfair practices. These provisions apply to any person or entity that collects debts, including creditors and collection agencies. By understanding the applicable laws and taking steps to protect creditors' rights, a company that is seeking to collect debts can avoid actions that could potentially result in penalties.
What Constitutes Creditor Harassment?
There are many different types of behavior that could be considered harassment when collecting debts. These include:
- Making repeated phone calls to a debtor in a manner that could be considered annoying or abusive
- Using obscene or threatening language during phone calls or other communication or correspondence
- Making public accusations or posting private information about the debtor in a location where it may be visible to the public, including information about a person's debts that is printed on postcards or the outside of envelopes
- Publishing lists of debtors who are delinquent in their payments
- Contacting a debtor's friends, family, or employer in an attempt to collect the debt
- Sending unwanted correspondence, such as text messages, emails, or letters, after a debtor has asked for communication to cease
- Calling a debtor outside of reasonable hours (generally before 8 am or after 9 pm)
- Contacting a debtor without identifying oneself as a creditor or debt collector
How to Avoid Harassment Claims
To ensure that they are following the provisions of the FDCPA, creditors can do the following:
...